We want you to be completely satisfied with your purchase. If you’re not happy with your order, you may request a return within 30 days of delivery.
Return Eligibility
To be eligible for a return, your item must:
- Be returned within 30 days of delivery.
- Be unused and in new, resalable condition.
- Include all original components, accessories, and packaging when applicable.
- Not be damaged, altered, or used.
Items returned damaged, incomplete, used, or not in their original condition may be subject to return denial.
No Restocking Fee
We do not charge a restocking fee for eligible returns.
How to Request a Return
To start a return, please contact our customer service team within 30 days of delivery. Please provide your order number and the reason for your return.
Once your return request is approved, we will provide you with the necessary return instructions.
Please package your item securely and, whenever possible, use the original packaging to help prevent damage during return shipping.
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged, defective, incorrect, or different from what was ordered.
We recommend using a trackable shipping service when returning an item, as we are not responsible for returns that are lost or damaged while being shipped back to us.
Refunds
Once we receive and inspect your returned item, we will process your refund.
Refunds will be issued to your original payment method within 7 business days after your return has been received and processed.
Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.
Refund Amount
Approved refunds will include the eligible purchase amount for the returned item. Original shipping charges are generally non-refundable unless the return is due to an error on our part, such as receiving an incorrect, damaged, or defective item.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery.
Please include your order number and clear photos of the item and packaging so we can review the issue and provide the appropriate resolution.
If the issue was caused by an error on our part, we will work with you to resolve it, including providing a replacement or refund when applicable.
Items That Cannot Be Returned
Items that have been used, damaged after delivery, altered, or returned without all required components may not be eligible for a refund.
Questions About Returns?
If you have any questions about our Return & Refund Policy or need help starting a return, please contact our customer service team. We’re happy to help.
Business Name: Short Street Market
Our Physical Location: 231 Short St, Princeton, WI 54968, United States
Email Support: support@shortstmarket.com
Phone Number: +1 847-264-0228
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Instagram: https://www.instagram.com/shortstreetmarketwi/
Response Time: We are committed to responding to all inquiries within 24 Hours.